From time to time you may also work with Account Executives to advise prospective customers on the best way to launch Octo in their company.
Part sales, project manager, consultant and product expert, our Octo Customer Success Managers are continually focused on helping our customers be successful using Octo.
• Empathize with every aspect of the customer experience, putting customers’ needs first.
• Travel and meet with customers onsite to discover and understand their needs and help them develop an Octo onboarding process.
• Coach customers to be product experts and train them to become increasingly self sufficient.
• Identify common customer challenges and actively suggest better solutions.
• Partner closely with other cross-functional team members to translate business needs
and product requirements into new solutions for customers.
• Craft customer onboarding assets adapt existing customer onboarding assets and
work with product marketing to refine existing and create new onboarding assets.
• Help drive customer references and case studies.
• 3+ years of experience in a customer-facing customer success, account management or strategic consulting organization. SaaS experience a benefit.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Strong interpersonal skills and experience building strong internal and external relationships.
• Consistent track record of highly-professional customer service in a fast paced, dynamic environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor’s Degree.
• Excellent working conditions with a good salary
• The possibility for growth
• A great team to work in
• Room for learning
OCTO is more than just a tech company. We’re on a mission to make buildings healthy, safe and comfortable. We’re a team of 12 entrepreneurial people. Empathy, Ownership, Craftsmanship, Playfulness, Solidarity and Entrepreneurship. These are some of the core values we live by, as a company. We work by them too! We’re building a platform and products we believe in. Knowing there is real value to be gained from digitalizing buildings. If you believe that as well, we’re looking for you!
Interested in taking on this position? Don't hesitate to send us a message with your motivation then! Please fill out the form below to submit your application. Keep in mind, that you might be asked later to submit your CV and/or portfolio later.